Complaints Procedure

Hopefully you will have questions and not complaints but if you do we want to resolve them and fast!

In the first instance you should contact us by phone on 0114 4031 031 and speak to us where we can quickly understand what’s going on and help you get it sorted.

If that doesn’t resolve your issue to a satisfactory standard then please email us at complaints@pinemedia.net 

We hope it never gets to this stage but if after our communications we still haven’t resolved your issue in a reasonable manner then you can refer the matter to Ofcom : https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/customer-service