Ultra-fast full fibre from £18.70/mo. No in-contract price rises. Wi-Fi 6 included.
Available to 37,000 Sheffield addresses search postcode for activation dates - as soon as same day
Pricing
The price you see is the price you pay, for the life of your contract. No hidden fees, no annual increases.
Same speed up & down
Min. guaranteed speed: 100Mbps
For small households with a few wifi devices. Reliable browsing, video calls without the freeze, and HD streaming on every device.
Same speed up & down
Min. guaranteed speed: 160Mbps
A bit more headroom for busy evenings. Smooth 4K streaming on multiple TVs, with phones and laptops all going at once.
Same speed up & down
Min. guaranteed speed: 550Mbps
Built for full houses. Gamers, streamers and home workers all going at once with nothing slowing down. Big game downloads in minutes.
Same speed up & down
Min. guaranteed speed: 900Mbps
Our fastest. Big game downloads in seconds, console updates done before the kettle boils. Future-proof for whatever your household throws at it.
Our ultra-fast network delivers speeds beyond 1 Gbps, equally fast both ways. Available in selected areas, rolling out across Sheffield throughout 2026.
Same speed up & down
Add-ons
Optional extras
Full House Wi-Fi · £12/mo
Mesh eero units, coverage guarantee
Static IP · £2/mo
Fixed address for CCTV, servers
Digital phone line · from £4.99/mo
Keep your number, works over fibre
Coverage · Sheffield
Our own independent fibre network, built and operated by our Sheffield-based team. We install across the city, urban and rural, with 37,000 addresses live and more going live every week.
addresses live
days to install*
*Same-day where your address is already cabled; otherwise depends on engineer availability.
MapLibre · © CARTO · © OpenStreetMap contributors
Trusted by businesses across Sheffield
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Why Pine Media
No TV bundles, no mobile phone upsells, no surprises on the bill. Just one of the best broadband options Sheffield can buy.
Mbps capable, every line
We build with XGS-PON, the latest full fibre tech. Every line we install is capable of 10,000 Mbps, over 100× the UK average. So the line going into your home today carries whatever you ask of it tomorrow.
ours, end to end
Pine Media isn't a reseller. We own the fibre network you connect to, our engineers laid it, and the same team fixes it when something needs sorting. So when something goes wrong, we have full control of the network and can put it right ourselves.
Crisp video calls and big file uploads, no slowdowns when the rest of the house joins in.
4K to every screen at once. Kids on YouTube, you on Netflix, no buffering.
Low ping for competitive play, fast downloads, ready for cloud gaming as it matures.
Mesh router included. Guest Wi-Fi for visitors, parental controls, easy management from our app.
My Pine Media
Bills, plans, your Wi-Fi name and password, even a one-tap speed test. All from your account, on your phone or laptop.
Incredibly fast and helpful customer service, extremely friendly also!
Dealt mainly with Steve. Spent a day on and off, phone calls and emails trying to sort out what's best for my property re correct place to install Broadband. Steve was polite and well informed and very patient with my questions and queries. Hope the good service continues when I get it installed. Chris Johnson
Ordered Monday - Installed Tuesday! The install team were lovely - friendly, polite, helpful. If only more companies had this level of customer service!
Whilst trying to install Pine Media broadband to my rented flat my building management company was reluctant to allow the installation. Steve from Pine Media support team was incredibly helpful in explaining to my building management team why this is something that benefits the building and should be allowed to go ahead and got in contact with my building management team to give them the information they needed which they've now approved. Really appreciate the support here! The installation guys were also brilliant at explaining what needed to be installed and why!
Pine Media turned up, on time and did the job. Fantastic compared to our previous well known provider who left us without a service for 10 days... Communication and support is very good, thanks Pine Media.
Turned up on time. Did the job. Straightforward support. Better than our previous well known provider...
Literally, I could not recommend these any higher. I genuinely think the support is amazing. Being able to pick up the phone and just ring then and get through to someone to help you instantly without being diverted or passed around. 10/10 support and service.
Fantastic response from the team at Pine Media. Requested an upgrade of my contract speeds and this was dealt with promptly and efficiently. All correspondence were clear and friendly. Can't fault the team, especially Steve. Good job guys.
Great people. Great service and Great internet speed. Thanks Steve for your support when dealing with a 77 year old who is slow in absorbing IT.
Any issues we have, the customer service team are very helpful. I had great customer service from Steve!
Thanks for your assistance today. Good job.
Had no internet after storm and snow. I contacted and asked for help. Swift response and I was very quickly reconnected. This is a great improvement on how issues were poorly handled with my former provider.
This is by far the bes providee I have used. Steve, in particular, has been spot on with advice and set up haa been hassle free. My favourite aspect is that this is a relatively small company that outperforming the big corporations. You can email or talk to a real person directly rather tjan wait for hours on end dealing with a bot or outsourced call centre. Most refreshing!
Steve was super friendly in all his emails. He replied very quickly and made the whole process easy and stress-free. Great communication and excellent service throughout! The technician who came to my apartment did a fantastic job fixing my WiFi connection. He made sure everything was working perfectly before leaving. Great service and very reliable—highly recommended!
I've been with Pine Media for a couple of years and have been very pleased with the cost, reliablity and customer service throughout my full fibre broadband contract. My contract was up for renewal but I couldn't see from the website how to renew so I contacted Customer Support. It was a very good experince as I got through quickly and easily to a 'real' agent - and a bonus for me that Pine is a local Sheffield based business.
Helpful, friendly staff who were able to support the set up of Internet at my property.
Everything's great apart from the internet isn't working. I've raised a ticket and waiting for an update.
The help I got with installation in a new house during a tricky time of year was fantastic (thank you to Steve in particular). During the installation process I was kept well informed of expected delivery dates and next steps. My service has only been running for a short time but speeds are as expected—very fast. Can recommend.
Efficient setting up of new WiFi system.
Friendly efficient service.
The people I spoke to and Chelsea
Such a great local company. Been with pine media for a year now, great Wi-Fi service and brilliant customer support when it's needed. So much better than a large, faceless company, makes such a difference being able to chat to a friendly, local person on the phone with questions/issues. Big thankyou to Steve who quickly sorted the mess I made of tinkering with my Eero settings today. Fully expected it to take hours to get through to someone, but within 5 mins I had Steve sorting it. Thoroughly recommend.
I would give 10 star review but unfortunately it only goes up to 5. Extremely helpful, efficient, all problems were fixed and any equipment replaced and sorted out same day or next day. The internet speeds are 10x what I was getting before and I'm paying less! so happy to have switched, and kudos to Steve with his lord of the rings memes, you're invited to my 111th birthday!
Great service, sorted my problems in a efficient friendly manner. Highly reccomended
Good customer services
I placed an order for Pine Media to take over the services and the process was smooth without issue. Services have been running without issue since September.
The internet
Pine were the first FTTP available in my area and have been top notch since day one (now 3 years in). Easy installation, decent price and responsive support on the rare occasion it's been required. Would definitely recommend, so much so I just renewed.
Once up and running the ISP and fibre to the house has been fast and much more reliable than previous providers. No buffering when streaming films and fast download and upload times. The plume system takes a bit of getting used to but does mostly provide good fast WiFi inside the house. We now have a number of IOT connected devices and have had issues of connectivity with in garage and with a car charger. The customer service has always been outstanding with fast and excellent support. It seams no problem however straightforward it may be is never to much for them to answer unlike the major ISP companies who keep you waiting for ever and frequently imply that the problem is with you not the complexity of managing the system and wi-fi network. I can highly recommend Pine Mediaand their excellent customer service.
After having some issues with connectivity we reached out to customer service. In the end we reached a fair resolution- however this did involve a bit of back and forth. Overall I am now satisfied with the service and am glad that customer service took my concerns seriously
Pine internet is reliable and the support team have been very helpful when we have needed them
Quick and hassle free installation. Good constant signal.
I've been with Pine Media for nearly 12 months now. Installation went well. No trouble until this morning when I suddenly had no broadband. But they sorted me out very quickly having discovered my problem was all self inflicted by me.
very fast and efficient problem solving. very efficient help chat function.
I contacted out of hours- got out to ai chatbot but - explained my internet wasn't working. Someone came on the chat and sorted it out. Very quick and helpful.
I logged an issue with my Broadband and had a very rapid and professional response from the team at PineMedia. The problem was quickly resolved. Great service, as always.
Within 20 mins broadband was installed and I was reconnected. Very polite man sorted it all. Very happy customer- long may it continue.
Great providers, super friendly staff and they work super quick if there are any issues with your connection
While the installation took a long time, I still felt that I was being kept in the loop, and that the engineers were doing all that they could to get me sorted.
I was setting up OPNsense in a Proxmox VE and Pine Media Network team (Adeel) helped me set up the correct MAC address so their RADIUS server would authenticate my router and serve me a static IP. All resolved in 24 hours during work week. Strongly recommended above the normal providers.
FAQs
Can't find what you're looking for? Our Sheffield team is on the phones, with an average response time under 30 seconds.
We offer speeds ranging from 100Mbps to 2Gbps, so you can choose a plan that matches your home or business needs without paying for more than you need. If you ever want to upgrade, you can do that any time via your account or by contacting us.
No. We don't do mid-contract price rises. The price you sign up at is the price you pay for the entire length of your contract - no annual increases, no inflation-linked hikes. Most major providers raise prices by £3–4 per year; we don't.
No penalty fees. If you leave early, we simply rebill you at the rate of the longest term you've actually completed - so you only ever pay the rate you've earned, never more than if you'd chosen that shorter term from the start. Worked example: on GIG 550 24-month (£22.96/mo), if you cancel at month 13 we rebill at the 12-month rate (£25.5/mo). The £2.54/mo difference for the 13 months you had service comes to a £33.02 final bill - that's it. Leave before completing 12 months and we'd rebill at our £32 rolling rate instead.
Our latest Open Market Review submission confirms our largest jump recorded to BDUK in coverage - 36,700 premises now served by our full fibre network as we rapidly accelerate our rollout across Sheffield.
After over a decade of service, we're winding down our AIR fixed wireless network. Over 90% of AIR customers have already been migrated to full fibre - here's what it means for the remaining few.
Pine Media has gone fully electric across our entire vehicle fleet - helping us reduce our environmental footprint while we continue rolling out full fibre broadband across Sheffield.
A major new high fibre count spine route is now live across Sheffield, enabling our expansion into Broomhill, Crookes and beyond - powered by our new Kaiser M5 and Jetting fibre blowing machines.
Check your postcode and we'll show plans available at your address. Same day to 4 working days at on-net addresses.
or call 0114 299 1699 · Sheffield-based team
* Buyout credit available on 24-month GIG 550 plans and above. See terms for full eligibility.
